Booking Terms and Conditions

This Website is operated by ( Travel Ideas Commercial Registry no Istanbul 8711 ) whose registered office is at Ergenekon Mah. Pap Roncalli Sok. No: 131/7 Harbiye Şişli, Istanbul 34384, . Trading as (referred to as “Travel Ideas  ” “us” or “we” in these Terms and Conditions). These Terms and Conditions will form part of a contract for reservation services between you and Travel Ideas which will come into force as soon as Travel Ideas sends written confirmation of a booking to you by email.

All travel services will be provided by the relevant travel service provider (“Supplier”) subject to the Supplier’s terms and conditions which will be communicated to you prior to booking. Please read the Supplier’s terms and conditions carefully prior to deciding whether to book your travel service.


1.1 Changes and cancellations – by you

  1. a) You must call us on +90 850 304 3327 to change or cancel your trip. All changes are subject to availability, limitations and restrictions of the relevant Supplier.
  2. b) The refundable portion of your purchase price (if any) will be refunded to you and to the extent we are refunded by the Supplier, we shall pass this refund onto you.
  3. c) If you want to cancel or change your booking the payment card fee charged at the time of booking and any booking fees will not be refundable.
  4. d) If the cancellation means that the Supplier charges a cancellation charge (which in some cases can be 100% of the booking value) or if the change means that the cost of your booking has increased (if, for example, you wish to upgrade to a more expensive hotel), you will need to pay such extra charges or costs in addition to Travel Ideas’s  charges set out below.
  5. e) If you wish to change or cancel any part of your booking, an Travel Ideas  administration fee will apply.

Please see the table below for specific Travel Ideas  fees applicable to your bookings:

Travel Service

Change Fee

Cancellation Fee




Flight (non restricted only)

$15 per passenger

$35 per passenger

Low Cost Flight

Nil. Please contact airline directly for Supplier fees.

Nil. Please contact airline directly for Supplier fees.

Car hire

$25 per booking

$25 per booking


N/A (non-changeable)

$35 per booking

Packages with Low Cost Flight

N/A (non-changeable)

N/A (non-refundable)

Attractions and Services

N/A (non-changeable)

N/A (non-refundable)


N/A (non-changeable)

Nil. Please note section 1.5

1.2 Cancellations on hotel bookings

Your chosen hotel will typically have its own cancellation policy which we will display to you on the trip details page before you book. Please read hotel cancellation policy carefully. If there is a cancellation fee payable, it will apply a 'per room' and not 'per booking' cancellation fee. We will pass on to you any such policies or charges that the hotel has imposed in relation to cancellation.

1.3 Cancellations and amendments on low cost flights

The cancellation and amendment terms of low cost flights are the applicable terms of the airline. Usually fares for low cost flights are non-refundable. In the event that you decide to cancel your low cost flight, our booking fee and any amendment charges are non-refundable. If the reason for your cancellation is covered by the terms of any insurance policy you have purchased, you may be able to reclaim any applicable non-refunded fares or cancellation charges from the insurers.

1.4 Cancellation and amendments on car rental

Please refer to the applicable Supplier’s terms and conditions for cancellation charges and other important terms and conditions relevant to your booking.

1.5 Cancelling your insurance policy

All insurance premiums are payable in full at the point of sale policies may be non-refundable. It is your responsibility to check the specific terms of the insurance policy at the time of purchase.

1.6 No show

If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us. You will, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights). To process a refund for any departure tax, we will charge an administration fee of $35 per passenger.

1.7 Changes and cancellations – by us or the supplier

  1. a) Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are able to before your journey commences. If there is a significant change, which is not due to an event beyond our control, you will be offered a choice of an alternative comparable trip or service (if available) or a refund. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation. “Significant changes” are normally regarded as:-
  2. i) A change in your departure.
  3. ii) A change of more than 12 hours in your departure time;

iii) A change of accommodation to a lower classification than that which you have booked

  1. b) Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (i) carriage on another flight with the same airline without additional costs; (ii) re-routing to your destination with another carrier without additional costs; (iii) receiving a full refund; or (iv) some other right or remedy.
  2. c) In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your reservation, even if it was automatically confirmed by Travel Ideas  . You will be informed of this as soon as possible, to allow you to make a reservation at the correct price, if you wish to. In any case, you will not be entitled to claim compensation from Travel Ideas  on the grounds of the cancellation or the related costs, if any, that have been incurred due to an erroneous reservation which has been cancelled
  3. d) We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we may cancel your booking with no liability whatsoever. In the event that your booking is cancelled, a full refund will be made of all monies previously paid to us to the person/s who originally paid for the booking.

1.8 Events beyond our control

These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.


2.1 e-tickets and flight segments

  1. a) Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You can ensure your e-tickets get to you by adding  to your ‘safe list’. You must notify us immediately if you change your email address or contact telephone number after making a booking with Travel Ideas . In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to advise us if you have not received your e-ticket confirmation.
  2. b) Tickets must be used in order of sequence for each segment of the flight(s). This means that outbound flights must be used before return flights, and flights to any stop-over must be used before flights from a stop-over to your destination. If you do not travel a segment of your flight, the reservation systems may automatically cancel the remainder of your entire ticket(s) and you will not be entitled to a refund of the airfare.

2.2 Low cost flights

  1. a) Low cost flights are identified on our site by the logo or the words “Low Cost” shown for relevant flights prior to flight selection.
  2. b) If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will be additionally subject to the airline’s booking terms and conditions as well as their conditions of carriage. You will receive two booking confirmations by email, one from the airline and one from Travel Ideas. The reference received from the airline is required for check in.
  3. c) It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
  4. d) Some low cost airlines require their passengers to check in online and to print their boarding passes in advance. Additional fees may be charged if the airline has to print the boarding pass for such passengers at the airport.
  5. e) Our booking fee for low cost flights will be debited from you at the time of booking. We shall dispatch a confirmation invoice to you which shall confirm your booking with the airline and the airline will debit payment from you for the fare and taxes.
  6. f) Additionally we must inform you that most low cost airlines charge a payment card fee, which will be notified to you immediately prior to purchase. All charges, including the payment card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in GBP. The actual amount charged may vary due to differing exchange rates. Low cost airlines may also charge additional fees for checked baggage and for in-flight food and drink. Full details are available when making your reservation by clicking on the checked baggage and in-flight food and drink link.

2.3 Flying times

  1. a) In your itinerary from Travel Ideas , flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.
  2. b) Unless your flight is purchased as part of a package, we are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. For all air travel it is your responsibility to check the departure and arrival times of your flights prior to the time of travel.
  3. c) We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.

2.4 Seat requests

We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met.

2.5 Direct flights

Please note that a flight described on your flight ticket as "direct" will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.

2.6 Pregnancy and children

Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. Some airlines may require one adult travelling per every under 2 year old, please contact your airline for more information. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA's) published fare.

2.7 Government imposed taxes, fees and charges

The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.

2.8 Community list

In accordance with European regulations we are required to bring to your attention the existence of a 'Community list', which contains details of air carriers that are subject to an operating ban within the European Community. The Community list is available for inspection at We reserve the right to change your airline in the event that the airline is blacklisted under the EU regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

2.9 Baggage

You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. The amount of checked baggage you are allowed depends on your class of travel/destination. Several leading carriers have now introduced additional charges for checked baggage on either a piece or weight basis. Full details of each carrier’s baggage policy and any applicable fees can be found at your airlines website. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances and briefcases with installed alarm devices.

2.10 Denied boarding, cancellation or flight delays

Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicized at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should escalate the issue via the Civil Aviation Authority


2.11 IATA terms and conditions

We are also members of IATA and all flights booking on the website are subject to IATA terms and condition which are incorporated by reference. IATA’s E-ticketing Notices which set out the liability of air carriers and define the passenger rights and obligations with regard to denied boarding, baggage, check-in times and the transport of dangerous goods, can be found here


2.12 Baggage Charges

The amount of checked baggage you are allowed depends on your class of travel/destination. Several leading carriers have now introduced additional charges for checked baggage on either a piece or weight basis. Full details of each carrier’s baggage policy and any applicable fees can be found by following when making your reservation by clicking on the checked baggage and in-flight food and drink link.


3.1 Additional taxes and local charges

  1. a) Certain of our hotels will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. Please note this amount is in addition to the amount shown during the booking process under the 'total booking cost' amount. If applicable, such amount will be estimated on the trip details page in the 'pricing summary section.
  2. b) Please also note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check-in/checkout.

3.2 Unavailability

Where we are unable to confirm the initial requested accommodation, we will contact you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

3.3 Merchant/Retail hotels

We sell hotel reservations in two different ways:-

  1. i) Merchant hotel reservations where we take payment directly from you at the time of booking confirmation; and
    ii) retail hotel reservations where your hotel bill will be payable upon check-in/check-out directly to the hotel. You will be advised of all such amounts during the booking process.

3.4 Star ratings

Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only and are subject to change. They are not a guarantee or warranty of any kind by Travel Ideas .

3.5 Age and marriage restrictions

Hotels generally require at least one adult (min. 18 years old) in each room which has been booked. In certain destinations the legal minimal age to stay in a hotel might be higher, such as in Las Vegas where you must be 21 years old. In certain countries, some local laws or customs may not allow a non-married couple to share the same hotel room.

3.6 Hotel facilities

Please note that the hotels booked by us for you are not exclusive to Travel Ideas . We are not responsible for any limitation in facilities because of other hotel guests or their activities. Travel Ideas does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to Travel Ideas and it is the customers’ responsibility to confirm facilities directly with the hotel at the time of travel.

3.7 Map/Distance disclaimer

Please note that the information as to the distance from the city Centre and the location of the hotel on the maps provided is for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city Centre or near a particular location, the customer should contact the hotel in question prior to booking.


4.1 Age Restrictions

  1. a) All Suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 years and above. Drivers between the ages of 21-24 years where it is permitted by a Supplier to rent a vehicle, will always incur an extra surcharge which is payable locally, is subject to tax and is non-refundable. These fees can range from 10.00 euros a day in Europe and from US$25.00 to US$50.00 US in the United States. A minimum number of years since obtaining the driving license can be imposed by suppliers. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.
  2. b) There are very few locations, which have an upper age limit. These can vary from the age of 60 years upwards. If you are over the age of 60 years it is your responsibility to check with the Supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.

4.2 Residence and citizenship requirements

Some rental car rates made available on this site may only be valid for residents of the UK or Europe and may not be valid for persons of certain citizenships. If you live outside of the UK or are a non-European citizen we suggest you contact us to confirm eligibility prior to booking

4.3 Documentation on pick-up

  1. a) In addition to presenting your booking confirmation, you will be required to present a valid driving license and credit card (or 2 credit cards as per 4.4(b) at the rental location prior the pick-up. If you have a British photo id license you must take the paper counterpart as well. If you do not present both the card and the counterpart you may not get the vehicle. In some circumstances, such as if your license is written in Chinese, Russian or any ‘picture’ script then you may need to present an international driver’s license.
  2. b) Some Suppliers may also ask you to show additional identification such as passport and proof of address such as a bank statement or utilities bill that is less than 3 months’ old. Reference to this information will be disclosed in the Suppliers terms and conditions.

4.4 Rental Deposit

  1. a) Rental deposits must be provided at the rental location and the payment card used must be in the driver’s name. Please note that amounts allocated for the rental deposit cannot be used during the rental period. Some rental agencies may only accept credit cards for securing a deposit. .
  2. b) When renting certain “special” car categories such as cabriolets, luxury cars and mini-vans, the driver may need to present two payment cards in his/her name for securing the deposit. Please read the Supplier’s terms and conditions for information specific to your reservation.

4.6 Insurance and Excess Waiver

Although our rates are fully inclusive there is always an excess to pay. This means in the event off accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to. Provided you are eligible, we would encourage you to purchase an excess waiver policy to cover this liability.

4.7 Pick-up and return times

  1. a) In case of late arrival, you must contact the car rental company. If your journey to the pick-up location is cancelled or delayed, we cannot guarantee the car reservation. The car rental company may charge an additional fee for late pickup and / or may not have the same category of car available.
  2. b) The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is returned earlier than originally planned, you will not receive any refund. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.

4.8 Vehicle classes

Suppliers will not guarantee a specific car model. The image on the website appears only as an example of a car in the same category or vehicle class. Specific models will be subject to availability at the time of pick-up.

4.9 Rental Agreement

A rental agreement will be given to you to sign when you pick up your vehicle. It is your responsibility to check this document carefully before you sign it and keep a copy.

4.10 Child Safety Seats

Local law may require children to be restrained in a suitable seat and in the rear of the vehicle. The law will generally state that it is the responsibility of the driver of the vehicle to comply.

4.11 Extras and charges

  1. a) For car hire any optional extras e.g. child seats or additional insurances are only payable locally and will be subject to VAT or local Goods and Services taxes. A full list of exclusions which are payable locally or are not included in the rate displayed is available when making your reservation by clicking on the more car details link.
  2. b) There may be additional fees payable to the supplier when returning the vehicle to a city other than the city where the vehicle was collected, along with local taxes that are charged by the rental agency at “pick-up”.

5.1 Package bookings

Where you book a package with us, your booking will be covered by the provisions of the Package Travel, Package Holidays and Package Tours Regulations 1992 in addition to these Terms and Conditions. A ”package” is a pre-arranged combination of at least two of the following: (a) transport (b) accommodation or (c) another tourist service forming a significant part of your booking where those two or more components are sold to you as a whole at the same time by us at an inclusive price. Each travel service forming the package (e.g. Hotel, Flight or Car Rental) is subject to the relevant sections in these Terms and Conditions for that travel service.


6.1 Booking confirmation

If you book a touristic service such as a ticket to an event, tourist attraction or airport transfer a travel destination, at the “Customize Trip” booking stage (“”), we will send you a confirmation email containing a voucher redeemable from the relevant Supplier. Your voucher is valid for redemption only by the person named on a voucher and for the dates indicated. The person named on the voucher may be required to present a government-issued photo ID to the Supplier prior to redemption.

6.2 Supplier Rules and Terms and Conditions

A Destination Service may not be appropriate for all ages or for individuals with certain medical conditions. It is your responsibility to determine the suitability of a Destination Service prior to booking. Destination Services are subject to the applicable terms and conditions of the Supplier which will be communicated to you prior to purchase. Usage of a Destination Service may also be subject to codes, rules or regulations (collectively, “Rules") established by the Supplier which will also be communicated to you prior to purchase. Failure to comply with such Rules or Terms and Conditions may result in the Supplier refusing to provide the Destination Service.

6.3 Refunds, cancellations, exchanges

The issuance of a voucher is final. There are no refunds, credits, exchanges, or cancellations of a Destination Service once your booking has been confirmed.

6.4 Availability

Destination Service availability may change after a voucher is issued. Where Travel Ideas  is informed in advance of a significant change to the availability of an Attraction, Travel Ideas  will notify you of this.


7.1 Payments

When you use our website to make a booking, you will need to provide us with payment details in order to cover the full cost of your trip. We may also charge you payment fees to cover payment processing charges incurred by us in respect of that means of payment which will be highlighted to you during the course of making your booking. You may have multiple charges for the travel service, totaling the amount quoted for your booking. You authorize us or an authorized third party to take full payment for the total amount of your purchase. Please note that you may be required to present your payment card at the time of check-in, rental or pick-up to provide confirmation of authorized card use or to secure any additional charges.

7.2 Price

The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. Booking fees may be payable in addition which will be communicated to you during the course of making your booking.

7.3 Bookings for others

When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or Suppliers is passed onto all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

7.4 Booking confirmations and tickets

You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport and relevant visa, including any visas required during transit) at all times. We will not be liable should any Supplier not provide you with the booked product or service if you do not produce such documentation.

7.5 Special assistance

If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our Suppliers are unable to accommodate your requirements.

7.6 Special requests

Please advise us of any special requests and we will pass these on to the relevant Supplier. However, we cannot guarantee your special request as we do not have any direct control over the manner in which the services are provided.

7.7 Passport, visa and health information/requirements

  1. a) It is also important to remember to include all transit points of your journey, which may also require you to obtain a visa. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Some countries apply different rules and you should contact the Embassy or Consulate of your destination for relevant current information.
  2. b) It is your responsibility to obtain the appropriate visa for your destination(s) and any applicable transit point. If you require information in respect of current visa requirements, procedure and time required to apply for the applicable visa, Please note that specific requirements for specific countries can be complex and subject to change at short notice.
  3. c) Children not already included on a valid passport will need to hold their own passport if they are to travel abroad.
  4. d) The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can endeavor to make the necessary changes to your holiday documentation.
  5. e) If you are travelling via the United States and if you come from a country that is part of the Visa Exemption Programme, from 12 January 2009 the Electronic System for Travel Authorization (ESTA) replaces the form that has until now been completed on the plane.
  6. f) In most cases, electronic travel authorization is granted online.
  7. g) You should seek advice on any vaccinations and precautions that may be compulsory or recommended from a health professional – a GP, practice nurse, pharmacist or travel health clinic – ideally at least 8 weeks before you travel.

7.9 Insurance cover

  1. a) If you have provided your date of birth as a part of requirements pertaining to your booking, you agree that we may use this information for the limited purpose of validating that we have provided you with the correct insurance policy. If you have purchased a travel insurance product from us, your purchase will be subject to the Insurance terms and conditions which are accessible from the 'Agree and Purchase' page which are incorporated into these Booking Terms and Conditions. If you do not agree to these terms and conditions, you should not purchase the travel insurance product.
  2. b) We recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip, the cost of emergency medical assistance, including repatriation, in the event of an accident or illness whilst you are abroad and it is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs. It is your responsibility to comply with the insurance company’s requirements and your duty to disclose to the insurance company all relevant information e.g. pre-existing illnesses.

7.10 If something goes wrong

  1. a) If a problem occurs whilst you are abroad, you must inform the relevant Supplier. If the Supplier cannot resolve the problem to your satisfaction, you should contact us on +90 850 304 3327 so that we are given the opportunity to help. If your complaint is not resolved at the time, you must notify us at the earliest opportunity and write within 28 days of your return to our Customer Services Manager at Travel Ideas Ergenekon Mah. Papa Roncalli Sok. No: 131/7 Harbiye Sisli Istanbul 34384, may hinder our ability to resolve your complaint and/or investigate it fully and, as a consequence, any right to compensation that you may have could be prejudiced.
  2. b) Please note that this section does not apply to low cost flights. If a problem occurs with a low cost flight you should inform the airline as your contract is with the airline (as explained in paragraph 1.3 above).

7.11 Your behavior

  1. a) It is your responsibility to ensure that you and the members of your group do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage) whilst on your trip.
  2. b) If, in our reasonable opinion or that of our Suppliers, your behavior is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our Suppliers (e.g. hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our Suppliers, including terminating your trip, in which case our and our Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.

7.12 Our liability for your trip

Travel Ideas acts as an intermediary only and accepts no liability whatsoever if the travel services booked are deficient, except for liability imposed in respect of package bookings under the Package Travel, Package Holidays and Package Tours Regulations and other mandatory legal requirements. With respect to package bookings:

  1. a) We accept responsibility for ensuring that your package, which you book with us, is supplied as described on our website.
  2. b) If any part of your package is not as described and/or is not of a proper standard, due to the fault of our employees, agents or Suppliers we will pay you reasonable compensation if this has affected the enjoyment of your travel arrangements up to a limit of three times the value of your booking. Subject to paragraph 8.14; 8.15 and 8.16 below, we accept responsibility for death, injury or illness caused by the acts and/or negligence of our employees, agents or our Suppliers, whilst acting within the scope of, or in the course of, their employment in the provision of your package.
  3. c) If you are claiming compensation because your package is not as described and/or is not of a proper standard, you must follow our complaints procedure as specified in paragraph 8.11 above. Our liability in all cases shall be limited to a maximum of three times the cost of your package, and in calculating compensation for a deficiency in such bookings, we shall take into account all relevant factors including i) the price paid for your package ii) any steps it was reasonable for you to take to minimize the inconvenience /damage which you experienced and iii) the extent to which the deficiency or improper performance affected your enjoyment of the products.
  4. d) Please note that we will not be liable to pay compensation for a deficiency in your package which does not result from any fault on our part or that of our Suppliers, is attributable to you or arose from circumstances, which were unusual or unforeseeable, and neither we nor our Suppliers (even if all due care had been exercised) could have anticipated or avoided.

7.13 Important notices on limits of liability

  1. a) In respect of international travel our liability to you will be limited or excluded in the same manner provided by the relevant international conventions mentioned below. This means that our liability to you shall be limited to the actual engaged liability (if any) of the operating carrier or transport company which undertakes the relevant travel services.
  2. b) Travel Ideas is recognized as an organizer for travel and holidays only and, as such, does not control or operate any airline or shipping company. When you travel your journey may be subject to certain international conventions such as, but not limited to, the Warsaw conventionand Montreal convention(in respect of international carriage by air) or the Athens convention (in respect of international carriage by sea), as such conventions are amended or re-enacted from time to time (the "Conventions"). You agree that these Conventions will apply to you on that journey. Please click here to read these Conventions which are incorporated into these terms and conditions.
  3. c) You agree that the operating carrier or transport company's own "Conditions of Carriage" will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions and limits of liability contained within these international conventions and those "Conditions of Carriage". You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and that those "Conditions of Carriage" shall be deemed to be included by reference into your contract.

7.14 Events beyond our control

Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by circumstances beyond our control as described in paragraph 1 above.

7.15 Privacy policy

For details of how we may use information which we obtain from you by your use of the site, please refer to our privacy policy on our website which forms part of the contract under which we provide you with travel services. If you do not accept all of these terms, then please do not use this website. You must keep secure any means of identification which we supply to you in order to use services on this site. You must supply accurate and complete information when using this site.

7.16 Telephone calls

We reserve the right to record telephone calls to ensure that our customer service is constantly reviewed.

7.17 Third party rights

A person who is not a party to these terms and conditions shall have no rights to enforce any term of these booking terms and conditions. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

7.18 Changes to terms and conditions

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.

7.19 Governing law

  1. a) These booking terms and conditions shall be governed and construed in accordance with the laws of Turkey and the courts of Turkey shall have non-exclusive jurisdiction to adjudicate any dispute which arises thereto.
  2. b) Additionally your travel service may also be subject to local laws, customs and sensitivities, which may change from time to time.



Privacy Policy

This Website is operated by Travel Ideas.Travel Ideas is a brand of a company organized and existing under the laws of Turkey and registered under Commercial Registry no Istanbul 8711, having its registered office at Ergenekon Mah. Papa Roncalli Sok. No: 131/7, Harbiye Şişli, Istanbul, 34384, TURKEY Your privacy is very important to Travel Ideas. This Privacy Policy describes the principles and practices that apply to Personal Information (defined below) collected from users of our services ("you") on our Website (defined below), in telephone or email communications.

Simply put:

  • We will not collect Personal Information without your knowledge and permission;
  • We will not knowingly disclose your Personal Information to third parties, except as provided in this Privacy Policy;
  • We will allow you to view, correct or remove your Personal Information; and
  • We will take reasonable steps to protect the security of the Personal Information we collect from you.

  1. Use of cookies
    A cookie is a small text file that is placed on your computer by websites that you visit, and a pixel tag is a request for an invisible graphic that may cause a cookie to be set. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the website. 

    Some web browsers automatically accept all cookies, but allow some control of most cookies through the browser settings. Other web browsers only accept certain types of cookies. You can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the websites you visit. If you decide not to accept our cookies or you decide to delete our cookies, you will be able to access certain parts of our Website, but you will not be able to access many of the Products and Services offered through our Website and you will not be able to book Products or Services offered through our Website. 

    The remainder of this policy describes our Personal Information handling practices in detail. 

    2. Definitions 

    In this Privacy Policy, terms that commence with a capital letter are defined in this section or in the preamble, as follows: 

    Guest" means an individual who can search and Purchase Products or Services on our Website without being a Member. 
    Member" means an individual who has registered with our Website. Members choose a Member ID and a password. 
    Member ID" means the email address Members use (with your password) to login to our Website. 
    "Travel Ideas " " us," " our, " or " we" means AKGD TURİZM LTD.ŞTİ. and its subsidiaries and group companies.
    Personal Information" means any information, recorded in any form, which identifies an individual either on its own or when combined with other information which we hold on that individual, or which a third party holds on that individual and to which we could obtain access. This includes, for example, name, email and mailing address and telephone number, billing and account information, and other information incidental to providing Products or Services (including information about individuals travelling with you). 
    Products or Services" means the airline, travel, hotel accommodation, car rental, ground transportation, tours, attractions, travel insurance and other items available through our Website. 
    Purchase" means to book, reserve or purchase. 
    Sensitive Personal Information" means Personal Information which relates to an individual’s race, ethnicity, physical or mental health, political opinions, religious beliefs, sexual life, trade union membership, criminal offences or alleged offences. 
    Session Data" means usage information, such as the type of Internet browser and operating system an individual uses, the domain name of the site from which the individual came, the date, time and duration of the visit, number of visits, pages viewed and number of cookies accumulated, and in the case of the Travel Ideas mobile site and applications, also means the unique identifier of an individual’s mobile device, the type of mobile device the individual uses and the application version. This information is anonymous and does not identify individual visitors to our Website.
    Website" means the site, the mobile site or the Travel Ideas mobile applications, and their respective sub sites, together with the respective content, Products and Services available from these sites and sub sites.
    Subscriber" means an individual who elects to receive offers or promotions from Travel Ideas without becoming a Member or a Guest.

    3. Consent 



    If you do not agree with these terms, please do not use our Website or provide any Personal Information to us. You may withdraw your consent at any time. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we may not be able to provide you with Products or Services that can be offered on our Website only if we have access to certain Personal Information. 

    Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or Purchase Products or Services on our Website directly. 
    Other Travelers or Contacts 
    If you Purchase Products or Services on behalf of a third party using your Member ID and password, or if you provide us with contact information of a third party at any time, you must make sure that you have the right to do so. By providing the Personal Information of a third party, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose his or her Personal Information as set forth in this Privacy Policy. 

    4. What Personal Information we collect 

    When you are just visiting 
    You can visit certain areas of our Website without revealing who you are or signing-in. When you visit our Website as a visitor, Guest or Member, we collect Session Data through cookies and pixel tags, as described above. 

    When you use the Travel Ideas Akay Tour mobile site or applications, you may search for Products and Services in the area in which you are located. If you choose to do so, depending on the mobile device or application you are using, we may collect your geo-location information to search for the applicable Products and Services or to personalize and improve your individual viewing experiences on our Website and provide information that may be of interest to you. You may at any time disable our collection and use of your location information by turning location services off at the device level.

    When you register with us as a Member, we collect Personal Information that is necessary to provide the Products and Services. We require that you provide your name and email address. You also need to choose a password, which will be required to gain access to portions of our Website reserved for Member use. We might also request your home postcode. 

    You may elect to indicate your preferences for seat selection or meal requests, or provide details about your participation in loyalty or awards programs and applicable membership numbers, and other ticketing options. You may cancel your registration at any time. 

    When you Purchase Products or Services 
    When you Purchase Products or Services, you must provide payment or other necessary information. This includes, for example, name and address, billing information (such as credit card and account information), email address, telephone number, information on travel preferences (for example information on desired flight meals, necessary assistance during boarding), age, information about your membership or customer loyalty discount programs, dates for entry into other countries especially the United States of America (usually flight origin, flight destination, flight time, duration of flight, seat number, travel agency), driver information or similar information, as required by the travel service provider(s). 

    If you are using our Website as a Guest, you must also provide an email address, so that we can send you our welcome email and a confirmation of the Purchase. With the confirmation, we will provide you with a temporary password so that you can return to our Website if you wish to review information about your Purchase. 

    When you Purchase Products or Services for a third party 
    When you Purchase Products or Services for a third party using your Member ID and password, you must provide that third party's name and contact information, and other information, as required by the travel service provider(s). 

    When you "Subscribe" 
    When you become a Subscriber, we collect your name and email address, so that you may receive offers or promotions from Travel Ideas Akay Tour without becoming a Member or Guest. You can cancel your subscription at any time.

    When we advertise on third party websites 
    When you visit a website on which we advertise and click through our advertisement, we may place cookies on your computer or use pixel tags. 

    When you call or write to our Customer Service 
    When you call or write to our Customer Service, we collect contact information (name, phone number, mailing address or email address) and information about the relevant Purchase as necessary to assist you. For example, if you call for assistance with a pre-existing Purchase, or to make a Purchase, we may request your contact and billing information. 

    When we send emails or e-newsletters 
    When we send emails, e-newsletters or when you forward a promotion or search results to a third party, using the "Send to a Friend" feature, we may insert a pixel tag in the email. If you choose to use our "Send to a Friend" feature, we will send your friend a one-time e-mail about the applicable information. We do not permanently store the e-mail address of such individuals. 

    Information you volunteer 
    We may collect Personal Information you provide voluntarily to us in addition to that information we specifically request. By providing Personal Information about yourself that is not requested by us, you are providing your consent to us processing that Personal Information (including any Sensitive Personal Information you may provide) for the purposes of any requests, enquiries, complaints or purchases you may make from us. You can withdraw your consent at any time. 

    Sensitive Personal Information 
    We may collect Sensitive Personal Information about you to ensure that any preference(s) or disabilities you have can be properly accommodated, where required, as part of the purchased Products or Services. The Sensitive Personal Information collected can include details about your religious affiliation, food requests based on religious affiliation, health information or special access requirements. We are required to obtain your consent prior to collecting Sensitive Personal Information. Please do not provide any Sensitive Personal Information if you do not consent to us collecting and processing this information. However, bear in mind that your preference(s) or disabilities may not be properly accommodated for if this information is not provided. We will only process Sensitive Personal Information about you for this purpose and as otherwise set out in our Privacy Policy. 

    When you write a review or comment 
    If you submit a review or comment on our Website, you should be aware that any Personal Information you submit can be read, collected or used by other users. We are not responsible for the Personal Information you choose to submit in reviews or comments and such disclosure of Personal Information by you is strictly voluntary. If you wish to request the removal of your Personal Information that you submitted in a review or comment, you can do so by contacting us as indicated in Contact Information. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why. 

    5. How we use the information we collect 

    We use Personal Information in order to provide and enhance the Products or Services offered on our Website: 
    •    To record your travel preferences, to make reservations or acquire travel insurance on your behalf, or to communicate with you about your travel plans; 
    •    To issue invoices, administer accounts, collect and process payments; 
    •    To provide tips or guidance on how to use our Website, inform you of new features on our Website, or provide other information that may be of interest to users; 
    •    To personalize the service we provide to you, tailor your experience of our Website to suit your interests and to allow us to make more appropriate travel recommendations to you; 
    •    To send you emails, e-newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information; 
    •    To manage our Website, diagnose technical problems, improve content, and allocate the resources of our systems so that your experience with our Website is as efficient as possible; 
    •    To process and track your transactions and to send you information about us and our group companies and business partners' products and services and other information and materials that may be of interest to you but only if you have granted us permission to do so or we are otherwise able to do so under applicable law; 
    •    To send you surveys asking questions about your customer experience – sometimes we use third parties to administer such surveys; 
    •    To validate that we have provided you with the appropriate insurance, as applicable; 
    •    To develop, enhance, market, sell or provide Travel Ideas Products or Services, or those of companies with which we have a commercial relationship, but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
    •    To investigate, detect and protect Travel Ideas and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activities;
    •    To effect a corporate transaction, in connection with the sale, merger, spin-off, or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business; 
    •    To audit compliance with our policies and contractual obligations; 
    •    As permitted by, and to comply with, any legal or regulatory requirements or provisions; and/or 
    •    For any other purpose to which you consent. 

Session Data
We use Session Data, collected through cookies and pixel tags, to better understand how our Website is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our Website, the variety of searches of our Website's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which visitors connect to our Website. We also use this information to improve our Website content and ease of use, to personalize and improve your individual viewing experiences on our Website, and provide information that may be of interest to you.

Pixel Tags
We use pixel tags to monitor the open rate of our communications. This helps us understand the effectiveness of communications we send. We do not use this information for any other purpose.

Aggregated Information
Aggregated information is information, recorded in any form, about more than one individual, where the identity of the individual is not known, and cannot be inferred from the information. We may use aggregated information to describe our user base to current or potential partners, investors and advertisers; after a survey, to understand and respond to market needs and preferences; or to make recommendations to other users of our Website. For example, if users of our Website who have travelled to a particular destination told us that they had positive experiences at a hotel in that destination, we might recommend that hotel.

What we do NOT do
We do not and will not, at any time, request your credit card information, Member ID, login password, or national identification numbers in a non-secure or unsolicited email or telephone communication.

6. To whom we disclose Personal Information

We will not share your information with third parties except as described in our Privacy Policy. We do not sell your Personal Information to third parties for their promotional purposes.

We may disclose your Personal Information as follows:

•    To those travel service providers with which you make arrangements through our Website, for example, airlines, car rental, hotel, ground transportation or travel insurance. We provide them with the Personal Information needed to make and complete the purchase, booking, or reservation.
•    To other entities within the Travel Ideas which include Travel Ideas) in order to make arrangements for your Products or Services on our behalf, or procure that organizations perform services for us or the Travel Ideas. Such other entities may be located in countries outside the European Economic Area ("EEA"). Where transfers to such non-EEA entities occur, a Data Transfer Agreement will have been put into place in accordance with standard contractual clauses adopted by the European Commission on 27 December 2004 (Decision 2004/915/EC).
•    To organizations that perform services for you or on behalf of Tavel Ideas, for example to provide customer service, deliver tickets, ship items, process credit cards, submit email communications to you on our behalf, for research, marketing, data processing, data storage, to measure the use of our Website or to facilitate usage by a Visitor. We will share with these companies only that Personal Information which they need to work on our behalf. Some of these service providers may be located in countries outside the EEA. Your Personal Information will be provided to these organizations only if they agree to use such information solely for the purpose of providing services to Travel Ideas , and under the instructions of Travel Ideas, and with respect to that information, to act in a manner consistent with the relevant principles articulated in our Privacy Policy. Where transfers to such non-EEA entities occur, an adequate level of data protection will be ensured by either a Data Transfer Agreement in accordance with standard contractual clauses adopted by the European Commission on 5 February 2010 (Decision 2010/87/EC) or another legally acceptable method (Safe Harbor, Binding Corporate Rules).
•    To government or regulatory agencies that may be located outside the EEA, in order to comply with relevant legal or regulatory requirements or provisions, including but not limited to border control agencies.
•    We may collaborate with other companies to offer you additional Products or Services, for example, through promotions. We will share Personal Information with these other companies only if you have expressly permitted us to do so, or if we are permitted by law to do so.

Please note that there are circumstances where the use or disclosure of Personal Information may be justified or permitted, or where Travel Ideas may be obligated to disclose information without consent.

In order to protect national security, and to ensure travel security, the United States Government and other governments may request access to passenger name records, which typically includes name, flight origin, flight destination, flight time, duration of flight, seat location, travel agent, form of payment, credit card numbers, travel itinerary, address, telephone number and meal requests. In response to such request, Travel Ideas and/or its providers will give access to all the information you provide at the time of making your reservation to the applicable government agencies of the countries to or from which you are travelling

7. How we retain and store Personal information

My Stuff
If you are an Travel Ideas  Member, we combine your Personal Information in what we call "My Stuff", which consists of "My Trips" and "My Account". You can access My Stuff from the Homepage of our Website, after logging onto our Website as a registered Member. My Trips contains information about your current, cancelled, or past trips. My Account contains your name, email address, password, and departure city from which you usually travel. It may also contain other information so that you do not need to re-enter it each time you Purchase a Product or Service. For example, My Account may contain your billing information unless you tell us not to store it. It may also contain your preferences for seat selection or special meals, details about your participation in loyalty or awards programs and applicable membership numbers, and other travel preferences.

We also keep in My Account all other information that you have elected to provide us, such as gender, favorite activities and lifestyle preferences, and favorite destinations.

My Account also contains a listing of the emails, e-newsletters and other communications we offer to send, and that you have elected to receive or not.

You can access, modify, or delete this Personal Information from time to time, as described below.

Third Parties' Personal Information
We will retain in your My Stuff folder the Personal Information of individuals for whom you have made reservations. You can access, modify, or delete these third parties' Personal Information at any time, as described below.

Retention and storage
We will retain your Personal Information in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for a trip you Purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.

Your Personal Information will be stored in secured locations, and on servers controlled by Travel Ideas Akay Tour , located either at our offices, or at the offices of our service providers, as described below. Such secured locations may be located in countries outside the EEA.

8. How we protect Personal Information

Akay Tour Travel Ideas employs physical, administrative and technical safeguards to help protect the confidentiality and integrity of Personal Information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of Personal Information. When Personal Information is sent to our service providers, we require, in our contracts with them, that they protect all Personal Information in a manner consistent with the principles articulated in our Privacy Policy.

If you choose to contact Travel Ideas  through our Website, you should be aware that any information transmitted electronically via the World Wide Web might not be secure. Travel Ideas assumes no liability for the loss of any information that you transmit to us via the World Wide Web. If you choose to Purchase Products or Services using a credit card, or if you choose to search for Products and Services, through the Travel Ideas  mobile applications, that are located near you and we collect your geo-location, we encrypt the transmission of that information using secure socket layer technology (SSL) with 128 bit encryption.

In communicating with you, we may send email as unencrypted plain text because we are aware that most Members, Guests or Subscribers cannot readily process encrypted email. This is done for your convenience, but with the security concern that, if misrouted or intercepted, it could be read more easily than encrypted email.

9. How to access, modify or delete your Personal Information

We endeavor to ensure that Personal Information is as accurate, complete and current, as necessary for the purposes for which we use that information. We encourage you to visit your My Stuff folder to review your Personal Information.

You can access your Personal Information in My Stuff, update it, correct it or modify it, as necessary. For example, you can change at any time your email address, preferred activities or preferred destinations, or your preferences for receiving or not receiving our emails, e-newsletters or instant messaging customized advertisements.If you wish to modify or delete other Personal Information, you can do so by contacting us as indicated below. If you request that we remove all of the Personal Information or travel records stored in My Stuff, we will promptly do so, to the extent possible. Once required Personal Information is removed from My Stuff, however, you will not be able to use many of the services available on our Website to Members, unless you re-register. Please remember that we may not be able to honor your request if we are legally obligated to retain that information, or for other reasons, as described above.

10. Privacy

As part of the Purchase or Member registration process, we give you the ability to receive via email or direct messaging information about our Products and Services, updates to our Website, customized advertisements and promotions that are targeted to your specific interest, such as flight specials, promotions and other travel opportunities available on our Website and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves or via third party service providers. If you elect to receive these communications about our Website, we will send them to you. At any time, you may change which of the communications you wish to receive or not, by changing your preferences, as described above. In addition, in our emails and other communications, we will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional emails from us. To opt-out of receiving the emails or communications of companies from which you have previously requested products or services, please contact them directly.

Travel Ideas may from time to time monitor and review any information transmitted or received through our Website, or through telephone or email communications, for quality assurance and training purposes. We reserve the right to censor, edit, remove, or prohibit the transmission or receipt of any information that Travel Ideas  deems inappropriate, or in violation of our Terms and Conditions. During monitoring, the information may be examined, recorded or copied.

For your convenience, our Website provides links to other websites. When you click on one of these links, you are leaving our Website and entering another website. We are not responsible for such third party websites. You should carefully review the privacy statements of any other websites you visit, because those privacy statements will apply to your visit to such other websites.

Social Plug-Ins
Our Website includes social plug-ins, such as the Facebook or Twitter button, and gives you the option to post information about your activities on our Website to your social media accounts. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social plug-ins are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

  1. Changes to our Privacy Policy

    We may change or supplement our Privacy Policy from time to time. We may also undergo a change of ownership. We will post an appropriate notice of changes to our Privacy Policy and changes or ownership on our Website. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy to our Website. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Website prior to the change becoming effective. 

    12. Contact information 

    If you have any questions or concerns about (a) access to Personal Information, (b) the collection, use, management or disclosure of Personal Information, (c) our Privacy Policy or our information handling practices, or (d) with whom your Personal Information is shared, or if you need further assistance with respect to our Privacy Policy, you may contact us as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them. 

    Travel Ideas, a brand of AKGD TURİZM LTD. ŞTİ. a company organized and existing under the laws of Turkey and registered under Commercial Registry no, Istanbul 8711 , having its registered office at Ergenekon Mah. Papa Roncalli Sok. No: 131/7, Harbiye Şişli, Istanbul, 34384, TURKEY

Cookies are small data text files and can be stored on your computer's hard drive (if your Web browser permits). This website may use cookies for the following general purposes, including but not limited to:

- To help us recognize you as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. 
- To help us customize the content and advertisements provided to you on this website and on other sites across the Internet. For example, when you access a page on our website, a cookie is automatically set by us, our service providers, or our partners to recognize you as you navigate on the Internet and to present you with information and advertising based on your apparent interests. See “Display of Tailored Advertising” section below for more information about our online advertising practices and your choices.
- To help measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to request to disable cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.

In addition to the above cookies, we may use Local Shared Objects, also referred to as "flash cookies," on our web site. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website. Local Shared Objects are similar to browser cookies but can store data more complex than simple text. To find out more about flash cookies or how to disable them, please visit: Flash Player Help site.

This site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or read cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to, for example, help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

We may combine the information you give us with information related to your transactions and information we receive about you from third parties who carry out services on our behalf. The information received via Cookies and similar technologies may allow us to track your activities across devices and users' clickstream data associated with the Cookies.

In general, we will use the personal information we collect from you only for the purposes described in this Privacy Policy or for purposes that we explain to you at the time we collect your personal information.



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